Contact Us
Welcome to Myqivelle.
At Myqivelle, we believe that a convenient shopping experience should be supported by clear communication and accessible customer service.
Whether you're exploring our sporting goods, comparing fitness equipment, selecting accessories for your favorite activities, or seeking assistance with an existing purchase, our customer support team is available to help.
You can reach us with questions regarding product specifications, ordering, payments, shipping arrangements, returns, refunds, and other matters related to our online store.
If your inquiry concerns an existing order, please include your Order ID and the email address used during checkout. Providing these details helps us identify your purchase and review your request more efficiently.
Get in Touch With Customer Support
Customer Support Email:
Support Hours:
Monday–Friday
9:00 AM–6:00 PM (Eastern Time, ET)
Estimated Response Time:
Our team aims to respond to customer inquiries within 1–2 business days.
Actual response times may vary depending on the number of inquiries received, the nature of your request, and whether additional information is needed.
For more efficient assistance, please include the relevant product name, your order number if applicable, and a description of the issue or information you need.
Contact Us by Phone
Customer Service Telephone:
+86 27 8341 3949
Telephone support is generally available during our regular customer service hours.
Please be aware that telephone charges, including international calling fees, may apply depending on your telecommunications provider and service plan.
If you are calling about an existing purchase, having your order number available can help our team locate the relevant transaction information.
How We Can Help You
Our customer service team can provide assistance with a variety of shopping and after-sales matters, including:
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Sporting Goods & Equipment: Questions about available sports products, exercise equipment, and fitness accessories.
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Product Specifications: Information concerning materials, dimensions, weight, construction, features, and intended use.
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Product Options: Assistance with available sizes, colors, models, and other product variations.
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Product Availability: Questions about inventory status and available purchasing options.
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Orders & Confirmations: Help with purchase details, order confirmations, and transaction records.
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Shipping & Tracking: Information about delivery services, estimated shipping times, and shipment tracking.
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Payments: Assistance with payment options, billing inquiries, and transaction concerns.
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Order Modifications: Requests involving changes to or cancellation of an existing order.
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Returns & Refunds: Guidance regarding our return procedures, eligibility requirements, and refund processing.
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Product Issues: Support for items received damaged, defective, incorrect, or with missing components.
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Store Information: Questions about Myqivelle, our customer service procedures, and published store policies.
We encourage customers to provide relevant details when contacting us so that inquiries can be reviewed accurately.
Returning a Product
If you wish to return a purchased product, please contact our customer service team before arranging return shipping.
We will review your request and provide the applicable instructions, including the authorized return destination when necessary.
Please do not send merchandise back before receiving return instructions from our support team.
Our designated return processing facility may be located at an address different from our company's business address.
All return and refund requests are handled in accordance with our published Return & Refund Policy and applicable consumer protection requirements.
Learn More About Myqivelle
Myqivelle is an online retailer offering a selection of sporting goods, fitness equipment, sports accessories, and recreational activity products.
Our product range is designed to provide customers with options for exercise routines, outdoor activities, sports participation, and everyday recreational interests.
We aim to make product selection and online purchasing straightforward by providing useful specifications, accessible store information, and customer assistance throughout the shopping process.
From comparing different types of sports equipment to checking delivery progress or requesting after-sales support, we work to make each stage of the customer experience clear and manageable.
Company Information
Brand Name:
Myqivelle
Operating Company:
Wuhan Hongyun Network Technology Co., Ltd.
Official Website:
Business Address:
4-791, 3rd Floor, No. 38 (Former No. 40), Jixianli, Qiaokou District, Wuhan City, Hubei Province, China.
This address is provided for company identification and general business correspondence.
It is not an authorized product return address unless our customer service team specifically confirms otherwise.
Customers wishing to return merchandise should request the appropriate return instructions before shipping any products.
Customer Support Information
Email:
Telephone:
+86 27 8341 3949
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM (ET)
Typical Response Time:
1–2 business days
We welcome inquiries about our products, orders, and services and aim to provide clear, practical assistance whenever you need support.
Thank you for choosing Myqivelle.