Terms of Purchase

Effective Date: October 2026

Thank you for shopping with Myqivelle.

These Terms of Purchase establish the conditions applicable to orders submitted through myqivelle.com. They explain important aspects of purchasing from our store, including product information, payment arrangements, order fulfillment, shipping, cancellations, returns, refunds, and customer support.

Before completing your purchase, please also review our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

By submitting an order, you acknowledge and agree to these Terms and the applicable store policies made available before checkout.

Nothing contained in these Terms is intended to exclude, reduce, or override any mandatory consumer protections available under applicable law.

1. About Myqivelle and Our Business

Myqivelle is an online retail store operated by Wuhan Hongyun Network Technology Co., Ltd.

Our store offers a selection of sporting goods, fitness accessories, exercise equipment, and products intended for recreational and active lifestyles.

We aim to make purchasing sports-related products convenient by presenting clear product information, accessible purchasing options, and customer assistance throughout the ordering process.

Our responsibilities include managing online purchases, coordinating payment processing, arranging product fulfillment and delivery, and assisting customers with order-related questions.

The registered business information and available customer contact channels are listed in Section 16 of these Terms.

2. Product Descriptions and Specifications

We encourage customers to carefully examine the information provided on each product page before making a purchase.

Depending on the type of sporting goods or equipment, relevant product details may include:

• Product materials and construction.

• Dimensions, weight, and available sizes.

• Color choices and product variations.

• Functional features and intended applications.

• Included accessories, attachments, and components.

• Assembly, maintenance, and care instructions.

• Usage limitations or safety information, where applicable.

Product photographs are provided to help customers understand the appearance and features of the items offered.

Colors and visual details may differ slightly from what appears on your screen because of photography, lighting conditions, and individual display settings.

Minor visual differences do not excuse the delivery of products that are materially inconsistent with their descriptions.

Customers should select products that are suitable for their intended activities and review relevant specifications before checkout.

If you require clarification about compatibility, sizing, construction, materials, or other product characteristics, please contact our support team before ordering.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please refer to Section 10 for assistance.

3. Providing Accurate Purchase Information

To complete an order through Myqivelle, customers must provide the information reasonably necessary to process payment and arrange delivery.

This may include contact details, billing information, a shipping address, and the payment information requested during checkout.

Before confirming payment, please verify the following:

• The products included in your shopping cart.

• Selected sizes, colors, models, and quantities.

• Any applicable product specifications or variations.

• Your shipping address and contact information.

• The delivery service selected and its estimated timeframe.

• The final amount payable, including shipping charges and applicable taxes.

If you notice a mistake after submitting your order, email service@myqivelle.com as soon as possible.

Include your order number and explain the information that needs to be corrected.

We will review the order's current fulfillment status and determine whether the requested change can still be made.

Please note that corrections cannot always be completed once picking, packaging, fulfillment, or shipment has already begun.

4. Order Confirmation and Acceptance

After an order is submitted, Myqivelle may issue an electronic acknowledgment confirming that the purchase information has been received.

An order acknowledgment does not necessarily indicate that all verification procedures have been completed or that the products have already been dispatched.

Before fulfillment, we may review orders to confirm that payment and purchase details can be processed.

In certain circumstances, we may need to delay, decline, or cancel an order for reasonable reasons, including:

• A purchased item becoming unavailable.

• Payment authorization being unsuccessful.

• Incomplete or inconsistent order details.

• Indicators of potentially fraudulent or unauthorized transactions.

• Significant errors involving a product description or advertised price.

• Technical problems affecting checkout or order processing.

Where appropriate, we may contact you to request clarification or explain the available alternatives.

If Myqivelle cancels an order after payment has been collected, any amount owed will be refunded to the original payment method within 5–10 business days following cancellation.

Your financial institution or payment provider may require additional time to display the refunded amount.

5. Payment Authorization and Security

Payment must be successfully authorized before an order can proceed through the normal fulfillment process.

The payment methods available for a particular purchase will be displayed during checkout.

By completing payment, you confirm that you are authorized to use the selected payment method and that the billing information provided is accurate.

Payments may be handled by independent third-party payment service providers.

Where a payment provider processes sensitive card information directly, Myqivelle does not retain complete payment card numbers, card security codes, or full payment authentication credentials within its own systems.

If a transaction is declined, interrupted, or cannot be verified, we may temporarily suspend fulfillment until the payment issue has been resolved.

For security reasons, customers should never send complete card numbers, card verification codes, account passwords, or one-time authentication codes through ordinary customer service communications.

6. Pricing, Discounts, and Promotional Offers

The prices applicable to your order will be presented during the purchasing process.

Before submitting payment, please review the complete order amount, which may include:

• Product prices.

• Shipping and delivery fees.

• Applicable taxes.

• Other charges disclosed before the transaction is finalized.

Shipping prices stated in these Terms for US deliveries are expressed in US dollars (USD).

Customers should verify the currency displayed at checkout before placing an order.

Promotional Conditions

Myqivelle may offer promotional pricing, discount codes, or other special purchasing opportunities from time to time.

Such offers may be subject to conditions including:

• Minimum purchase amounts.

• Product or order eligibility restrictions.

• Redemption or usage limits.

• Promotional expiration dates.

• Restrictions on combining multiple offers.

Unless specifically stated otherwise, separate promotions cannot automatically be combined.

Changes to advertised prices or promotional terms generally apply to future purchases.

If a material pricing or product-information error affects an existing order, we will explain the issue and available options rather than charge a higher amount without your agreement.

7. Order Fulfillment and Shipping Arrangements

7.1 Processing Your Purchase

Following successful payment confirmation, Myqivelle generally prepares orders for dispatch within 1–3 business days.

The processing stage may involve verifying order information, checking stock, preparing products, packaging items, and coordinating delivery.

Business days do not include weekends or applicable public holidays.

Order preparation may occasionally take longer during holidays, periods of high order volume, or unforeseen fulfillment interruptions.

When a significant processing issue arises, we may contact you using the information submitted during checkout.

The preparation period is separate from the shipping transit estimate.

7.2 United States Shipping Methods

For qualifying orders delivered within the United States, the following shipping services and charges apply:

Shipping Method	Fee	Eligibility	Estimated Transit
Standard Shipping	$3.99 USD	Discounted merchandise subtotal of $0.00–$39.96	7–15 business days after dispatch
Free Standard Shipping	Free	Discounted merchandise subtotal of $39.97 or more	7–15 business days after dispatch
Express Delivery	$6.99 USD	Qualifying orders and delivery destinations	7–10 business days after dispatch

Shipping Threshold Calculation

Free shipping eligibility is determined using the merchandise subtotal after applicable discounts, excluding shipping charges and taxes.

If promotional savings reduce the merchandise subtotal below $39.97, the regular Standard Shipping charge of $3.99 USD will apply.

The free shipping offer applies exclusively to Standard Shipping.

Express Delivery is charged separately and is available only when presented as an eligible delivery option during checkout.

The delivery periods shown above represent transportation estimates after dispatch and do not include the standard 1–3 business day processing period.

Express Delivery does not guarantee delivery on a particular date.

Customers should review the available services and final delivery charges before confirming payment.

If checkout details appear inconsistent with our published policy, please contact customer support before completing your purchase.

7.3 Shipping Facilities and Logistics Providers

Myqivelle may coordinate shipments using warehouse facilities, external fulfillment partners, logistics operators, and transportation carriers.

The actual dispatch location may depend on inventory distribution, the products ordered, the delivery destination, and operational arrangements.

Unless specifically confirmed for your purchase, shipment from a particular warehouse or location is not guaranteed.

Orders containing multiple items may occasionally be divided into separate packages.

Where this occurs, parcels may have individual tracking numbers and different delivery dates.

7.4 Shipment Tracking and Delivery Estimates

Once a package has been dispatched and tracking details become available, we will generally send a shipping confirmation email.

Tracking information may require several business days to become active or display the first carrier update.

Delivery estimates begin when the parcel is dispatched rather than on the date the order is placed.

Actual delivery schedules may vary because of shipping carrier operations, weather conditions, transportation disruptions, public holidays, regional delivery circumstances, or customs procedures where applicable.

7.5 Delayed, Missing, or Lost Deliveries

If a package exceeds its estimated delivery timeframe, tracking information remains unchanged for an unusually long period, or you believe the shipment may be lost, please email service@myqivelle.com.

Include your order number and relevant tracking information.

Our customer service team will examine the available shipping records and contact the carrier or logistics provider where appropriate.

For a confirmed lost parcel or another qualifying delivery issue, we will provide an appropriate solution based on the circumstances and applicable requirements.

This may include a replacement shipment or refund.

If tracking indicates that a package has been delivered but you have not received it, please contact us promptly.

A delivery status marked "Delivered" does not automatically prevent an investigation or further assistance.

7.6 Address Issues and International Delivery Charges

Customers should ensure that shipping addresses are complete and accurate when placing an order.

If an address error is discovered, please contact us immediately.

Where a customer-provided address mistake results in an unsuccessful delivery, additional shipping charges may apply if reshipment is requested.

Any applicable fees will be explained before a replacement delivery is arranged.

For international orders, where such delivery is available, customers may encounter customs duties, import taxes, or clearance fees unless those charges are expressly included in the purchase price or identified at checkout.

Please review the destination-specific conditions before ordering.

Further shipping details are available in our Shipping & Delivery Policy.

8. Requesting Changes to an Existing Order

If you need to modify an order after it has been placed, please contact service@myqivelle.com promptly.

Your message should include:

• Your order number.

• The email address associated with the purchase.

• A clear explanation of the requested modification.

Depending on product availability and fulfillment progress, we may be able to assist with changes involving product size, color, model, quantity, shipping address, or contact information.

Because orders may enter preparation shortly after payment confirmation, modifications cannot always be accommodated.

Once an order has progressed through picking, packing, fulfillment, or carrier handover, certain adjustments may no longer be possible.

We will inform you whether the requested change can be made.

If an approved modification requires an additional payment, we will obtain your agreement before collecting the additional amount.

9. Cancelling a Purchase

Customers who wish to cancel a purchase should contact Myqivelle customer support as soon as possible.

We will review the order status and make reasonable efforts to process a cancellation request before fulfillment has begun.

However, cancellation cannot be guaranteed once an order has entered picking, packing, fulfillment, or shipping.

If cancellation is approved after payment has been received, the applicable refund will be sent to the original payment method within 5–10 business days after cancellation approval.

If the package has already been dispatched, you may request a return after delivery in accordance with our Return & Refund Policy.

10. Returns, Exchanges, and Refunds

10.1 Our 180-Day Return Guarantee

Myqivelle provides a 180-Day Return Guarantee for eligible purchases.

Customers may submit a qualifying return request within 180 calendar days from the date of delivery.

For change-of-mind returns, products should generally meet the following conditions:

• They remain unused and in their original condition.

• All supplied accessories, attachments, and components are included.

• Original packaging is provided where available or required under the published return conditions.

• The products have not been altered or damaged after delivery.

Sporting goods or exercise equipment that have been used, modified, damaged after receipt, or returned with missing components may not qualify for a voluntary change-of-mind return.

Any product-specific exclusions or restrictions must be disclosed before purchase.

These eligibility requirements do not automatically exclude claims involving goods that arrive damaged, defective, incorrect, incomplete, or materially different from their advertised descriptions.

10.2 How to Submit a Return Request

To request a return, contact service@myqivelle.com and provide:

• Your order number.

• The email address used during checkout.

• The name of the product you wish to return.

• The reason for requesting the return.

• Relevant photographs or videos, where appropriate.

Please wait until our support team provides the return approval and authorized shipping instructions before sending any items.

The authorized return facility may be different from the company's business address.

Do not send products to the business address listed in these Terms unless our customer service team specifically instructs you to use that location.

10.3 Return Shipping Responsibilities

The 180-Day Return Guarantee does not automatically mean that every return includes complimentary return shipping.

For eligible change-of-mind returns, customers are generally responsible for return transportation costs.

Original outbound shipping charges may not be refundable unless required by applicable law or otherwise approved by Myqivelle.

When a product is confirmed to be defective, damaged during shipping, incorrect, incomplete, or materially inconsistent with its advertised description, we will provide an appropriate resolution without additional cost to the customer.

If returning the item is necessary to resolve a confirmed issue, we will arrange return shipping at our expense or provide instructions for reimbursement of an agreed return shipping expense.

Please contact us before purchasing return postage.

10.4 Refund Processing and Payment Method

Approved refunds will be issued through the original payment method.

The applicable processing periods are:

Returned Products Requiring Inspection

Refunds are processed within 5–10 business days after the returned item has been received and inspected.

Refunds Not Requiring a Product Return

Refunds are processed within 5–10 business days following approval.

Approved Order Cancellations

Refunds are processed within 5–10 business days after cancellation approval.

Additional time may be required for your bank, card issuer, or payment provider to reflect the refund in your account.

Please consult our Return & Refund Policy for detailed eligibility rules, return instructions, and additional refund information.

Applicable mandatory consumer rights are not affected by these provisions.

11. Inventory and Product Availability

All products, models, sizes, colors, and other available variations are subject to stock availability.

Although we aim to keep product availability information current, an item may occasionally become unavailable after an order has been submitted.

If this occurs, we will contact you to explain the available options.

Depending on the circumstances, these may include:

• Waiting for the product to become available again.

• Choosing an alternative product with your agreement.

• Cancelling the affected item and receiving the refund owed.

We will not knowingly replace an ordered product with a materially different item without your approval.

If an item is cancelled because it is unavailable, the applicable refund will be processed within 5–10 business days after cancellation.

12. Safe Use, Product Care, and Maintenance

Customers should use sporting goods, fitness accessories, and exercise equipment only for their intended purposes and in accordance with any relevant manufacturer or product instructions.

Depending on the item purchased, proper use and maintenance may involve:

• Following applicable assembly and installation guidance.

• Checking adjustable parts, fasteners, and attachments before use.

• Observing any stated weight, load, or usage limitations.

• Cleaning products using methods suitable for their materials.

• Storing equipment in appropriate conditions.

• Inspecting products for visible damage, loose components, or excessive wear.

Customers should avoid using equipment in ways that contradict stated safety instructions or product limitations.

Damage occurring after delivery because of improper use, unsuitable maintenance, or unauthorized alterations may affect eligibility for voluntary returns.

However, these conditions do not automatically remove a customer's rights concerning a product defect that existed at the time of delivery.

If a product appears damaged or unsafe to use, discontinue use and contact our customer service team for assistance.

13. Customer Responsibilities During Purchase

We ask customers to review product information and purchase details carefully before completing an order.

This includes selecting the intended models or variations, providing accurate checkout information, and checking the final amount payable.

Customers are also encouraged to retain relevant purchasing records, including:

• Order confirmation emails.

• Payment confirmations.

• Shipment tracking information.

• Return authorization correspondence.

• Refund-related communications.

If an order or delivered product presents a problem, please notify our support team as soon as reasonably possible.

These responsibilities do not transfer all shipping risks to customers or eliminate any rights relating to defective, incorrect, missing, or materially misdescribed products.

14. Payment Discrepancies and Transaction Support

If you notice a payment transaction that appears incorrect, duplicated, or unauthorized, please contact Myqivelle promptly.

To help us review your concern, provide relevant non-sensitive transaction information, such as:

• Your order number.

• The payment date.

• The transaction amount.

• A brief description of the suspected issue.

You may also seek assistance from your bank, card issuer, or payment provider.

Contacting Myqivelle does not require you to give up any payment dispute rights otherwise available to you.

For security purposes, do not include complete payment card numbers, card security codes, account passwords, or authentication credentials in ordinary customer support messages.

15. Corrections to Product Listings and Store Information

Myqivelle may periodically review and update information displayed on our website.

This may include correcting inaccuracies relating to:

• Product descriptions and specifications.

• Prices and promotional offers.

• Stock availability.

• Product variations or other purchasing information.

• General website content.

If a material error affects an order that has already been submitted, we will explain the issue and discuss the available options.

Depending on the circumstances, these may include proceeding with corrected information by mutual agreement or cancelling the affected purchase and issuing the refund owed.

Customers will not be required to accept a materially different product or an increased purchase price without their agreement.

Any applicable refund or cancellation will be handled consistently with these Terms, our published policies, and mandatory legal requirements.

16. Company Details and Customer Support

Myqivelle is committed to providing accessible assistance throughout the purchasing process.

Customers may contact us regarding product specifications, order updates, payment questions, shipping arrangements, returns, refunds, or other matters relating to their purchases.

Brand Name: Myqivelle

Operating Company: Wuhan Hongyun Network Technology Co., Ltd.

Official Website: https://myqivelle.com

Business Address:

4-791, 3rd Floor, No. 38 (Former No. 40), Jixianli, Qiaokou District, Wuhan City, Hubei Province, China.

Customer Support Email: service@myqivelle.com

Customer Service Phone: +86 27 8341 3949

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time: 1–2 business days

For inquiries concerning an existing purchase, please provide your order number and the email address used at checkout.

This information helps our customer service team locate your transaction and address your inquiry more efficiently.

Business Address and Returns

The company address provided above is intended for business identification and general correspondence.

It is not an authorized merchandise return address unless our customer service team has expressly confirmed it for your return.

Please obtain the appropriate return instructions before sending any products.

By purchasing products through myqivelle.com, you acknowledge these Terms of Purchase and the applicable store policies disclosed before payment.

Myqivelle aims to provide clear purchasing information, transparent order procedures, and appropriate customer assistance while respecting the consumer protections required under applicable law.