Return & Refund Policy

Effective Date: October 2026

Thank you for choosing Myqivelle.

We want customers to feel informed and confident when purchasing sporting goods, exercise equipment, and fitness accessories from our online store.

This Return & Refund Policy explains the procedures and conditions for returning products, requesting refunds, cancelling purchases, and resolving concerns involving damaged, incorrect, or missing merchandise.

Our support team reviews customer requests in accordance with the terms outlined below and any applicable consumer protection requirements.

If you need assistance with a purchase, please contact service@myqivelle.com.

For a faster review, include your Order ID and the email address associated with your order.

1. Understanding Our 180-Day Return Guarantee

Myqivelle offers a 180-Day Return Guarantee on eligible purchases.

Customers may submit a qualifying return request within 180 calendar days after the order has been delivered.

This return period is intended to give customers sufficient time to review their purchases and determine whether the products meet their needs.

Requests made after the 180-day period may fall outside this voluntary guarantee, except where applicable law provides additional rights or remedies.

Before returning any merchandise, customers must contact our support team to obtain the appropriate return authorization and instructions.

Please be aware that the 180-Day Return Guarantee does not automatically provide free return shipping.

Whether return postage is paid by the customer or arranged by Myqivelle depends on the reason for the return and the conditions described in this policy.

Our voluntary return guarantee is provided in addition to mandatory consumer rights. It does not replace or restrict protections granted by applicable law.

2. Return Conditions and Product Eligibility

Return requests are reviewed according to the circumstances of the purchase, the reason for the request, and the condition of the product.

For voluntary returns involving a change of mind or personal preference, items should generally satisfy the following requirements:

• Products must remain unused and in their original condition.

• Original packaging should be included where available or required under the applicable return conditions.

• All supplied accessories, attachments, instruction manuals, and detachable components must be included.

• The merchandise must meet any additional eligibility requirements disclosed before purchase.

Customers should take reasonable care when handling, storing, and repackaging sporting goods or fitness equipment they intend to return.

Products that have been used, modified, damaged after delivery, or returned without essential accessories or components may not qualify for a change-of-mind return, subject to applicable law.

Any specific return restrictions affecting particular products will be disclosed on the relevant product page or in this policy before purchase.

These voluntary return conditions do not automatically prevent claims concerning products that were delivered damaged, defective, incorrect, incomplete, or materially different from their advertised descriptions.

Each case will be reviewed based on the available order information, product condition, reason for return, and applicable legal requirements.

3. Damaged, Faulty, or Incorrect Products

If your order arrives with a problem, please notify Myqivelle as soon as reasonably possible.

This includes situations in which a product is:

• Damaged during transportation.

• Defective or not functioning as described.

• Different from the product ordered.

• Missing accessories, parts, or components.

• Materially inconsistent with the information provided on its product page.

To help us investigate the issue, we may request the following information:

• Your Order ID.

• Your name and checkout email address.

• The name of the affected product.

• A description of the problem.

• Photographs or videos showing the product, packaging, or relevant components, where appropriate.

After reviewing the information, we will determine an appropriate remedy according to the circumstances.

Available solutions may include a replacement product, an applicable refund, an authorized return, or another suitable resolution.

For confirmed product defects, shipping damage, fulfillment mistakes, missing components, or material product discrepancies, Myqivelle will provide an appropriate resolution without additional cost to the customer, subject to applicable law.

If the product needs to be returned, please contact our customer support team before purchasing return postage so that we can provide the correct arrangements.

4. Returning Products for Personal Reasons

Customers may request a voluntary return for eligible non-defective products within the 180-day return window.

Common reasons for this type of return include:

• No longer needing the purchased sports equipment.

• Choosing a different size, color, or model.

• Deciding that an item is not suitable for a planned recreational activity.

• Changing your purchasing preference.

• Determining that the product does not meet your personal needs.

Such returns must comply with the applicable eligibility and product-condition requirements described in Section 2.

For approved preference-based returns, customers are generally responsible for paying the cost of shipping the item back.

The original outbound shipping charge may not be refundable unless required by applicable law or otherwise approved by Myqivelle.

Please contact our support team before dispatching the return so we can explain the correct procedure and provide the authorized return destination.

Nothing in this section is intended to waive or restrict rights that cannot legally be excluded.

5. Submitting a Return Request

To begin a return, send an email to service@myqivelle.com.

Please provide:

1. Your Order ID.

2. The product name or a description of the item.

3. The reason you wish to return it.

4. Your full name.

5. The email address used when completing the purchase.

6. Relevant photographs, videos, or supporting information where appropriate.

Our customer service team will examine the request and explain the next steps.

Please obtain return approval and instructions before sending any merchandise.

Packages shipped without prior authorization may be more difficult to identify and could experience processing delays.

In some circumstances, we may ask for additional details to complete the review of your request.

6. Return Authorization and Shipping Instructions

When a return request is approved, Myqivelle will provide the relevant shipping and handling instructions.

Depending on the return arrangement, these instructions may include:

• The designated return facility address.

• Packaging requirements for the item.

• Shipping or tracking recommendations.

• A return reference number or other identification details.

• Additional information needed to process the return.

Please do not send products directly to our business address unless our customer support team has specifically authorized that destination.

The facility responsible for receiving returned merchandise may be different from the company's business address.

Sending a package to an unauthorized location or omitting required return information may delay its identification and processing.

We recommend keeping your shipping receipt, tracking number, and relevant return correspondence until the matter has been fully resolved.

7. Who Covers the Cost of Return Shipping?

Return shipping responsibilities are determined by the circumstances and reason for the return.

Returns Due to a Change of Mind

For eligible returns based on personal preference:

• The customer generally pays the return shipping cost.

• Products must be sent to the authorized return address.

• The applicable return instructions must be followed.

• Original delivery charges may not be refunded unless required by law or otherwise approved by Myqivelle.

Returns Involving Product or Fulfillment Problems

When a product is confirmed to have a defect, shipping damage, incorrect specifications, missing components, or a material discrepancy from its advertised description, Myqivelle will provide an appropriate resolution.

If the customer is required to return the item to resolve a confirmed issue, we will either:

• Arrange return shipping at our expense; or

• Provide instructions for reimbursement of an agreed return shipping cost.

Please contact customer support before purchasing return postage.

Before Sending a Return

To help ensure that your return is handled correctly:

1. Notify our customer support team.

2. Obtain the necessary return authorization.

3. Review the shipping instructions provided.

4. Send the product to the approved return facility.

Any mandatory consumer rights or statutory obligations will take precedence over inconsistent provisions of this section.

8. Inspection and Assessment of Returned Merchandise

Products received at an authorized return facility may undergo inspection before a final refund or return resolution is determined.

Depending on the nature of the sporting goods or fitness equipment, the review may consider:

• The physical condition of the returned product.

• Whether the item matches the original order.

• The condition of the packaging.

• The presence of supplied accessories and components.

• The stated reason for the return.

• Compliance with the applicable return conditions.

For exercise equipment and sporting goods, inspection may also involve checking adjustable parts, fasteners, handles, straps, attachments, detachable components, and other relevant product features.

The inspection process helps us determine whether the applicable return requirements have been satisfied and what resolution is appropriate.

Inspection does not remove or diminish any mandatory legal rights available to the customer.

If additional details are required, our customer service team may contact you before completing the assessment.

9. Refund Processing and Payment Details

When a refund is approved, Myqivelle issues the applicable amount to the original payment method used for the purchase.

The processing timeframe depends on the circumstances of the refund request.

Refunds for Products Returned to Us

If a product must be returned for inspection, an approved refund will be processed within 5–10 business days after the returned merchandise has been received and inspected.

Refunds Without Requiring a Return

When a refund is approved without requiring the customer to send the merchandise back, processing will take place within 5–10 business days following approval.

Refunds Following Approved Cancellations

If an order cancellation is approved after payment has been collected, the applicable refund will be processed within 5–10 business days from cancellation approval.

When Will the Refund Appear?

The timeframes listed above describe Myqivelle's internal refund processing periods.

After the refund has been issued, your bank, credit card provider, or other payment service may require additional time to make the funds visible in your account.

The exact crediting period depends on the procedures of the relevant financial institution.

If the applicable processing period has passed and you have not received confirmation or the expected refund, please contact service@myqivelle.com with your order information.

We will review the available refund status and provide assistance.

10. Requests to Cancel an Order

If you wish to cancel a purchase, please contact service@myqivelle.com at the earliest opportunity.

Include your Order ID and the email address provided during checkout.

Our team will check the current fulfillment status and make reasonable efforts to accommodate cancellation requests before order preparation has progressed too far.

Orders may begin processing shortly after payment confirmation.

For this reason, cancellation cannot always be completed once picking, packing, fulfillment, or shipment is underway.

If cancellation is approved before shipment and payment has already been received, the applicable refund will be processed to the original payment method within 5–10 business days following approval.

If the merchandise has already been dispatched, customers may request a return after delivery in accordance with this policy and applicable legal requirements.

Each cancellation request will be considered according to the order status and the circumstances involved.

11. Missing Deliveries and Shipment Problems

If your package is significantly delayed, tracking information has not changed for an unusually long time, or you suspect that the shipment has been lost, please contact our customer support team.

Where available, include:

• Your Order ID.

• The shipping tracking number.

• Relevant delivery information.

• A brief explanation of the problem.

We may review fulfillment records, examine tracking details, and contact the responsible logistics provider or carrier when appropriate.

If a shipment is confirmed lost in transit, Myqivelle will assess the circumstances and determine a suitable remedy under the applicable policies and legal requirements.

Possible resolutions include:

• Dispatching a replacement product.

• Issuing a refund.

• Providing another appropriate solution.

If a refund is approved without requiring a return, it will be processed within 5–10 business days after approval.

Tracking Indicates Delivery, but the Package Is Missing

If the carrier's tracking information shows that your parcel has been delivered but you cannot locate it, please notify service@myqivelle.com promptly.

Before contacting us, where practical, we recommend checking:

• The usual delivery location.

• Any secure area where the parcel may have been left.

• Household members who may have accepted the shipment.

• Building reception desks or parcel collection areas.

If the package remains missing, provide your order number and tracking information so we can examine the available delivery records.

Where appropriate, we will communicate with the shipping provider to investigate the matter.

A parcel marked "Delivered" does not automatically prevent customers from reporting a missing shipment or requesting assistance.

We will consider the available evidence and determine an appropriate resolution according to the circumstances and applicable requirements.

If tracking indicates that your parcel is still in transit, please contact us before arranging a return or requesting a replacement so that its status can be reviewed.

12. Myqivelle Business and Customer Contact Information

If you have questions about a return, refund, cancellation, damaged product, incorrect item, missing component, or delivery problem, our customer service team is available to assist.

Brand Name: Myqivelle

Operating Company: Wuhan Hongyun Network Technology Co., Ltd.

Official Website: https://myqivelle.com

Business Address:

4-791, 3rd Floor, No. 38 (Former No. 40), Jixianli, Qiaokou District, Wuhan City, Hubei Province, China.

Customer Support Email: service@myqivelle.com

Customer Service Phone: +86 27 8341 3949

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time: 1–2 business days

For purchase-related inquiries, please include your Order ID and checkout email address whenever possible.

Important Return Address Information

The business address listed above is provided for company identification and general business correspondence.

It is not an authorized merchandise return destination unless expressly confirmed by our customer support team.

Before sending a return, please request the correct return instructions and approved shipping address.

Myqivelle aims to provide clear return procedures, consistent customer assistance, and appropriate solutions when purchase-related problems occur.

This voluntary return policy operates alongside applicable consumer protection laws and does not remove any mandatory rights or remedies available to customers.