Terms of Service

Effective Date: October 2026

Welcome to Myqivelle.

These Terms of Service establish the rules and conditions applicable to your access to and use of myqivelle.com, including its webpages, online shopping features, product information, digital materials, and related services (collectively referred to as the "Site").

The Site is operated under the Myqivelle brand by Wuhan Hongyun Network Technology Co., Ltd.

Our online store offers sporting goods, fitness accessories, exercise equipment, and recreational sports products intended for a variety of activities and active lifestyles.

These Terms apply whenever you browse our website, access its features, communicate with customer support, submit an order, or otherwise use our services.

Additional policies may apply to particular activities or transactions, including our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and Terms of Purchase.

By accessing or using the Site, you acknowledge that these Terms have been made available for your review. If you do not agree with the applicable conditions, you should discontinue using the Site.

1. Accuracy of Customer Information

When interacting with Myqivelle or completing a purchase, customers are expected to provide accurate, complete, and up-to-date information.

Depending on the service or transaction, we may request information such as:

• Full name.

• Email address and contact telephone number.

• Billing details.

• Shipping and delivery address.

• Payment-related information.

• Other information reasonably necessary to complete a transaction or respond to a customer inquiry.

Customers should carefully review the information submitted through website forms and checkout pages.

If your information changes, please update it where possible or contact customer support when assistance is needed.

Incorrect, missing, or outdated information may result in difficulties involving payment authorization, order preparation, delivery coordination, or customer communication.

To the extent allowed by applicable law, Myqivelle is not responsible for avoidable problems resulting directly from inaccurate or incomplete information provided by a customer, including associated processing delays or delivery difficulties.

Nothing in this section excludes obligations or protections that cannot legally be limited.

2. Personal Information and Privacy

We recognize the importance of protecting the personal information of individuals who visit or purchase products through our website.

Our Privacy Policy explains how customer and visitor information may be collected, used, processed, retained, disclosed, and safeguarded.

Personal information may be collected when you:

• Browse our website.

• Submit or complete a purchase.

• Contact our customer service team.

• Leave a product review or provide feedback.

• Use available website features or forms.

• Otherwise interact with our online services.

We handle personal information in accordance with our published Privacy Policy and the legal requirements applicable to the relevant processing activities.

Customers are encouraged to review that policy to understand our information practices and any privacy rights available to them.

3. Website Materials, Intellectual Property, and Acceptable Use

The Myqivelle website may contain various forms of content and digital materials, including:

• Photographs of sporting goods and fitness equipment.

• Product descriptions and specifications.

• Brand names, trademarks, and logos.

• Graphics, illustrations, and promotional images.

• Videos and other multimedia content.

• Website layouts, page designs, and visual elements.

• Software, technical components, and digital resources.

These materials are owned by, licensed to, or otherwise lawfully used by Wuhan Hongyun Network Technology Co., Ltd. or their respective rights holders.

Permission to Access the Website

Subject to these Terms, visitors are granted limited, revocable, non-exclusive, and non-transferable permission to access and use the Site for lawful personal shopping and informational purposes.

This permission does not transfer ownership of website content or intellectual property rights.

Activities That Are Not Permitted

Unless expressly authorized in writing or otherwise permitted by applicable law, users must not:

• Copy, redistribute, republish, or commercially exploit protected website materials.

• Reproduce substantial elements of the Site's design, structure, or presentation without authorization.

• Upload or introduce malicious software, harmful code, or disruptive technologies.

• Use unauthorized automated tools to collect website information.

• Attempt to access restricted areas, customer records, or protected systems.

• Interfere with normal website operations or connected network services.

• Bypass security measures, access restrictions, or technical safeguards.

• Engage in unlawful conduct through the Site.

Where reasonably necessary, we may implement protective measures or restrict access to safeguard the website, our customers, our content, and related systems.

4. Customer Reviews, Feedback, and Submitted Content

Certain website functions may allow visitors or customers to submit product reviews, comments, photographs, suggestions, or other materials.

By submitting content, you confirm that, to the best of your knowledge:

• The material is lawful and appropriate for its intended purpose.

• Any factual statements are accurate and not deliberately misleading.

• The submission does not infringe another person's intellectual property or other legal rights.

• You have the necessary rights or permissions to provide the material.

• The content is not fraudulent, abusive, defamatory, or otherwise unlawful.

• You are not impersonating another individual or submitting misleading information for deceptive purposes.

Use of Submitted Materials

To the extent permitted by applicable law, voluntarily submitting content to Myqivelle grants us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, display, and distribute that content for legitimate business purposes.

These purposes may include displaying customer feedback, presenting products, operating website features, responding to customer inquiries, and promoting our products and services.

You retain responsibility for the content you submit and for ensuring that it complies with applicable laws and the rights of others.

5. External Platforms and Third-Party Services

Myqivelle may use, integrate with, or provide links to services operated by independent third parties.

These may include:

• Payment processing providers.

• Shipping carriers and logistics services.

• Shipment tracking platforms.

• Ecommerce technology providers.

• Customer communication services.

• External websites or applications.

• Other tools supporting online shopping.

Such providers may perform functions relating to payments, deliveries, customer assistance, information access, or other aspects of our services.

Because these services are independently operated, Myqivelle does not control every aspect of their content, availability, security, privacy practices, operational procedures, or contractual terms.

Use of an external service may be subject to that provider's own policies and agreements.

Before submitting personal information or completing a transaction through a third-party service, we recommend reviewing its applicable terms and privacy disclosures.

Nothing in this section excludes responsibilities that cannot legally be excluded.

6. Website Availability and Product Representations

We make reasonable efforts to maintain the accessibility and functionality of the Myqivelle website.

However, website operations may occasionally be affected by:

• Scheduled maintenance.

• Technical difficulties or software errors.

• Temporary system interruptions.

• Security-related restrictions.

• Network or service provider failures.

• Other operational circumstances.

To the fullest extent permitted by applicable law, the Site and related online services are provided on an "as is" and "as available" basis.

We cannot guarantee that access to every website function will remain continuous or uninterrupted.

Product Information and Visual Presentation

We also make reasonable efforts to provide accurate descriptions of the sporting goods, exercise equipment, and accessories offered for sale.

Depending on the product, minor differences may occur because of:

• Material characteristics.

• Manufacturing variations.

• Product or packaging updates.

• Photography and lighting conditions.

• Individual screen or display settings.

Customers should review the relevant product page for available information concerning dimensions, materials, features, colors, intended use, and other applicable specifications.

Minor variations do not excuse the delivery of a product that is materially inconsistent with its description.

Except where expressly provided or required by applicable law, no additional warranties or representations are made beyond those that cannot legally be excluded.

Nothing in this section removes mandatory consumer protections or other rights that cannot lawfully be waived.

7. Limitations of Liability

To the maximum extent permitted by applicable law, Myqivelle and Wuhan Hongyun Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, punitive, or consequential losses arising from or connected with circumstances such as:

• Website errors, technical interruptions, or temporary service unavailability.

• The purchase, handling, assembly, storage, or use of sporting goods and exercise equipment.

• Unauthorized access to, alteration of, loss of, or damage to information or electronic data.

• Interruptions or failures involving independent payment providers, shipping carriers, telecommunications networks, external platforms, or other third-party technologies.

• Events or circumstances outside our reasonable control.

Any limitation or exclusion of liability applies only to the extent allowed by applicable law.

These Terms do not exclude or restrict liability in circumstances where doing so would be unlawful, including liability that cannot legally be excluded for injury, defective products, or other protected claims.

Time Limits for Claims

Where legally permissible, claims concerning use of the Site, our services, or products purchased through the Site should be brought within one (1) year after the claim arises.

This provision does not apply where a longer period is required by law or where imposing such a limitation is prohibited.

Mandatory consumer rights and other non-waivable legal remedies remain unaffected.

8. Indemnification Obligations

To the extent permitted under applicable law, users agree to indemnify and hold harmless Wuhan Hongyun Network Technology Co., Ltd. against reasonable claims, losses, liabilities, damages, costs, and expenses arising from:

• A breach of these Terms.

• Unlawful or unauthorized use of the Site.

• Infringement of another person's intellectual property or legal rights.

• Improper use of our website features, services, or products.

This obligation applies only where legally enforceable and does not require customers to waive statutory consumer protections or other rights that cannot lawfully be excluded.

9. Electronic Communications and Notices

By interacting with our website or customer service team, you acknowledge that certain communications may be provided electronically.

These communications may include:

• Order confirmations and purchase acknowledgments.

• Payment-related notifications.

• Shipping confirmations and delivery updates.

• Customer support correspondence.

• Return and refund information.

• Website or policy-related notices.

• Other communications concerning our products and services.

Where permitted by applicable law, electronic messages may satisfy requirements for written notices or communications.

Customers should provide a valid email address and maintain access to the contact information associated with their purchases.

If your contact details change, please update them where possible to reduce the likelihood of missing important messages.

10. Reporting Intellectual Property Infringement

Myqivelle respects the intellectual property rights of creators, businesses, and other rights holders.

If you believe that content displayed through our website infringes your copyright, trademark, or another legally protected right, please contact our customer support team.

Where applicable, your notification should include:

• Your physical or electronic signature.

• Identification of the intellectual property right involved.

• The location of the disputed material on our website.

• Your name and relevant contact information.

• Your email address and telephone number.

• An explanation of why you believe the content is being used without authorization.

We may request additional information where reasonably necessary to evaluate the concern.

After reviewing the available details, we may take appropriate action consistent with applicable legal requirements.

11. Events Outside Reasonable Control

Myqivelle may encounter circumstances beyond its reasonable control that affect website availability, order processing, product fulfillment, or shipping arrangements.

Examples may include:

• Natural disasters and severe weather events.

• Public health emergencies.

• Government restrictions or official orders.

• Labor disputes or work stoppages.

• Transportation and logistics interruptions.

• Carrier service delays.

• Supply chain disruptions.

• Internet, telecommunications, or infrastructure failures.

• Other events that could not reasonably have been prevented or controlled.

To the extent permitted by applicable law, Myqivelle will not be responsible for delays or failures to perform obligations directly caused by such circumstances.

If an event affects your order or our services, we will make reasonable efforts to provide relevant updates and appropriate assistance.

Any obligations that remain enforceable under applicable law will continue to apply.

12. Product Ownership and Risk During Delivery

Ownership of products purchased through Myqivelle and responsibility for loss or damage during transportation will be determined according to applicable law and the relevant shipping arrangements.

The allocation of responsibility may depend on factors such as the delivery method, carrier arrangements, shipment status, and applicable legal requirements.

Nothing in this section transfers risks or responsibilities in a manner that would override mandatory consumer protection laws.

If an order is delayed, a parcel cannot be located, or a product arrives damaged, please contact our customer support team.

Such matters will be reviewed under our Shipping & Delivery Policy, Return & Refund Policy, and applicable legal requirements.

13. Applicable Laws and Dispute Resolution

These Terms and purchases made through myqivelle.com will be interpreted according to applicable law, subject to any mandatory consumer protections relevant to the customer or transaction.

Where legally permitted, disputes arising from website use, purchases, or these Terms may be submitted to a court having appropriate jurisdiction.

Nothing in this section is intended to deprive customers of statutory remedies, mandatory consumer rights, or other legal protections that cannot lawfully be restricted.

14. Severability and Assignment

If a court or other competent authority determines that a provision of these Terms is unlawful, invalid, or unenforceable, that provision will be modified or limited only to the extent necessary to address the issue.

The remaining provisions will continue to operate insofar as they remain valid and enforceable.

Customers may not assign or transfer their rights or obligations under these Terms without any approval required by applicable law or these Terms.

Wuhan Hongyun Network Technology Co., Ltd. may transfer or assign its rights and obligations where legally permitted, provided that such transfer does not unlawfully reduce customer rights or protections.

15. Agreement and Associated Store Policies

To the extent permitted by applicable law, these Terms and the policies and notices referenced through the Myqivelle website establish the agreement governing access to the Site and use of its related services.

Related policies may include:

• Privacy Policy.

• Shipping & Delivery Policy.

• Return & Refund Policy.

• Terms of Purchase.

• Other applicable website notices and policies.

These documents replace earlier communications or agreements concerning the same subject matter to the extent permitted by applicable law.

If a policy provision conflicts with a mandatory legal requirement or a consumer protection right that cannot be waived, the applicable legal requirement will take precedence.

We encourage customers to review the relevant policies before completing a purchase.

16. Myqivelle Company and Contact Information

For questions about these Terms of Service, website usage, purchases, product information, or other store policies, please contact our support team.

Brand Name: Myqivelle

Operating Company: Wuhan Hongyun Network Technology Co., Ltd.

Official Website: https://myqivelle.com

Business Address:

4-791, 3rd Floor, No. 38 (Former No. 40), Jixianli, Qiaokou District, Wuhan City, Hubei Province, China.

Customer Support Email: service@myqivelle.com

Customer Service Phone: +86 27 8341 3949

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time: 1–2 business days

For inquiries relating to existing orders, please include your order number and the email address used during checkout.

Business Address Notice

The business address listed above is provided for company identification and general business correspondence.

It is not an authorized product return location unless expressly confirmed by our customer support team.

Please request the appropriate return instructions before sending any merchandise.

By continuing to use myqivelle.com, you acknowledge that these Terms of Service and the related store policies have been made available for your review.

Myqivelle aims to provide transparent website conditions, clear purchasing information, and appropriate customer support while respecting applicable legal requirements and mandatory consumer protections.