Shipping Policy

Effective Date: October 2026

Welcome to Myqivelle.

At Myqivelle, we aim to provide a straightforward and dependable delivery experience for customers purchasing sporting goods, fitness accessories, and sports equipment through our online store.

Our store is managed by Wuhan Hongyun Network Technology Co., Ltd. This Shipping & Delivery Policy outlines how orders are processed, the shipping methods available, estimated delivery periods, shipping fees, parcel tracking, and the assistance customers can expect if delivery difficulties arise.

For questions concerning your shipment, please contact service@myqivelle.com and provide your order number along with the email address associated with your purchase.

1. Preparing Your Order

Once payment has been successfully confirmed, orders generally enter our preparation process within 1–3 business days.

During this stage, our fulfillment team may carry out the following activities:

• Verify purchase and recipient information.

• Check the availability of ordered products.

• Prepare and package sporting goods or equipment for shipment.

• Coordinate parcel collection or dispatch with the selected shipping provider.

Please understand that order processing and shipping transit are separate stages. Processing times do not include weekends or applicable public holidays.

Additional preparation time may occasionally be required during peak shopping periods, major holidays, or unexpected fulfillment interruptions.

If a significant issue prevents your order from being prepared within the usual timeframe, we will make reasonable efforts to inform you using the contact details submitted during checkout.

2. Available Shipping Services and Fees

Myqivelle provides the following shipping arrangements for eligible orders shipped to addresses within the United States.

Delivery Method	Shipping Cost	Order Qualification	Estimated Shipping Time
Standard Shipping	$3.99 USD	Discounted merchandise subtotal from $0.00 to $39.96	7–15 business days after dispatch
Free Standard Shipping	$0.00 USD	Discounted merchandise subtotal of $39.97 or above	7–15 business days after dispatch
Express Delivery	$6.99 USD	Available for qualifying orders and destinations	7–10 business days after dispatch

How Shipping Eligibility Is Determined

Shipping charges and free-delivery eligibility are calculated using the merchandise subtotal after applicable discounts, before taxes and shipping charges.

For example, if a promotional discount brings your merchandise subtotal below $39.97, the regular Standard Shipping charge of $3.99 USD will apply.

The free shipping promotion covers Standard Shipping only. Choosing Express Delivery may result in an additional charge, even when an order qualifies for free standard delivery.

Express Delivery is offered only for qualifying destinations and orders where that option appears during checkout.

We recommend reviewing the final shipping cost and delivery option before placing your order.

If the checkout information appears inconsistent with this policy, please contact our support team before completing your purchase.

Shipping fees, available services, and promotional thresholds may be updated for future orders. However, such updates will not automatically alter the delivery charges already confirmed for a completed purchase.

3. Shipping and Delivery Timeframes

The following delivery estimates apply to eligible shipments within the United States:

Standard Shipping

Estimated transportation period: 7–15 business days after dispatch.

Free Standard Shipping

Estimated transportation period: 7–15 business days after dispatch.

Express Delivery

Estimated transportation period: 7–10 business days after dispatch, where this option is available.

Processing Time and Transit Time

In addition to the estimated transportation period, please allow 1–3 business days for normal order preparation.

Shipping transit begins when an order leaves the fulfillment facility and is handed over for delivery, rather than when the purchase is submitted.

Selecting Express Delivery does not automatically reduce the standard processing period unless a different arrangement is specifically confirmed for your order.

Factors That May Affect Delivery

The shipping periods displayed above are estimates and should not be interpreted as guaranteed arrival dates.

Actual delivery schedules can vary because of circumstances such as:

• Carrier transportation and sorting operations.

• Delivery conditions at the destination.

• National or regional public holidays.

• Severe weather or unexpected transportation interruptions.

• Customs examinations or clearance procedures, where relevant.

• Other logistical circumstances outside normal delivery operations.

When purchasing sports equipment or accessories for a scheduled activity, competition, holiday, or special occasion, we recommend allowing sufficient time for both processing and transportation.

The shipping prices and delivery estimates listed in this section are intended for eligible US orders. If shipping to another country or region is offered, please refer to the destination-specific information presented at checkout or contact customer support before ordering.

4. Order Fulfillment and Shipping Origins

To coordinate order preparation and delivery, Myqivelle may work with fulfillment centers, warehouse operators, third-party logistics providers, and shipping carriers.

The location from which your order is dispatched may vary depending on:

• Current stock availability.

• The sporting goods or accessories included in your order.

• The destination of the shipment.

• Applicable fulfillment and logistics arrangements.

A particular warehouse or shipping origin is not guaranteed unless that location has been explicitly confirmed for your purchase.

For orders containing several products, items may occasionally be dispatched from different facilities.

This means that a single order could arrive in more than one package, and individual parcels may reach you on separate dates.

5. Dispatch Notifications and Parcel Tracking

When your order has been dispatched and tracking details become available, we will generally send a shipping confirmation to the email address provided during checkout.

Depending on the shipping arrangement, your dispatch notification may contain:

• Your parcel tracking number.

• The name of the shipping carrier.

• A tracking webpage or other shipment information.

Please be aware that tracking information may not appear immediately after dispatch.

Some logistics providers require several business days to register the parcel or display the first tracking movement.

If your tracking email has not arrived, please review your spam, junk, or promotional email folders.

Should you require further assistance, contact service@myqivelle.com with your order number and the email address used when placing the order.

6. Delivery Delays and Tracking Concerns

Although we work with shipping providers to support timely deliveries, occasional interruptions may occur during transportation.

For example, a parcel may move between sorting facilities without an immediate tracking update, remain temporarily at a carrier processing center, or undergo customs clearance where applicable.

You should contact Myqivelle customer support if:

• Your package has not arrived after the estimated transit window.

• Tracking information has shown no progress for an unusually extended period.

• The carrier identifies a shipment exception or delivery problem.

• Available tracking information suggests that your parcel may be missing.

When reporting a shipping issue, please provide your order number, tracking number, and a short explanation of the problem.

Our support team will examine the available fulfillment and tracking records and, where appropriate, communicate with the responsible carrier or logistics partner.

We will then explain the available next steps.

A transportation delay does not necessarily establish that a parcel has been lost. Nevertheless, delivery interruptions do not automatically eliminate our responsibility to investigate and address a reported shipping problem.

7. Missing Shipments and Lost Parcels

If your order appears to have been lost during transportation, please notify our support team at service@myqivelle.com as soon as reasonably possible.

After receiving your inquiry, we may investigate by:

• Reviewing order fulfillment and dispatch information.

• Examining the parcel's tracking history.

• Contacting the shipping provider for additional details.

• Requesting relevant delivery records or other supporting information.

If a shipment is confirmed lost, or another delivery issue qualifies for a remedy, we will determine an appropriate resolution based on the circumstances and applicable requirements.

Depending on the situation, this may involve arranging a replacement shipment or issuing a refund.

Refunds for Qualifying Shipping Problems

Where a refund is approved and no product return is required, we will process the refund to the original payment method within 5–10 business days following approval.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

When Tracking Says "Delivered" but the Parcel Is Missing

If your shipping carrier marks an order as delivered but you have not received it, we recommend first checking the following locations where reasonably practical:

• Your usual delivery area or any secure location around your property.

• Other members of your household.

• Building reception desks, mailrooms, or parcel collection points.

• Delivery photographs, notices, or instructions supplied by the carrier.

If the parcel remains missing, please contact us with your order number and tracking details.

We will review the available proof of delivery and request additional information from the logistics provider where appropriate.

A carrier's "Delivered" tracking status does not automatically disqualify your case from further investigation or customer support assistance.

8. Shipping Address Accuracy and Changes

Customers are responsible for providing complete and accurate delivery details during checkout.

Please ensure that your shipping information includes:

• The recipient's full name.

• Street name and building number.

• Apartment, suite, or unit information where applicable.

• City, state or region, and ZIP or postal code.

• Any contact information required by the delivery provider.

Correcting an Address After Purchase

If you notice that the address entered during checkout is incorrect or incomplete, contact service@myqivelle.com immediately.

Please include your order number and the correct delivery details.

We will make reasonable efforts to update the address before the order progresses too far through fulfillment.

However, changes cannot be guaranteed once order picking, packaging, dispatch, or carrier handover has begun.

Problems Caused by Incorrect Addresses

When a customer-provided address error results in an unsuccessful delivery, we will review the available options with the customer.

If reshipment is requested because of an incorrect or incomplete address supplied during checkout, additional delivery fees may apply.

Any applicable charge will be explained before the new shipment is arranged.

If the delivery issue is confirmed to have resulted from an error made by Myqivelle, we will provide an appropriate resolution without charging the customer additional fees to correct that confirmed error.

9. Unsuccessful Deliveries and Returned Shipments

On occasion, a carrier may be unable to complete delivery and may return the package to the sender or fulfillment location.

Possible reasons include:

• Incorrect or incomplete delivery information.

• Multiple unsuccessful delivery attempts.

• Refusal of the parcel by the recipient.

• Failure to collect a package from a designated collection point within the permitted period.

If your tracking history indicates that a delivery attempt was unsuccessful or that the shipment is being returned, please contact our customer service team.

We will examine the reason for the failed delivery, review the parcel's current location, and discuss available solutions.

Depending on the circumstances, these may include:

• Updating delivery information where possible.

• Organizing another shipment.

• Assessing whether the order qualifies for a refund.

If reshipping charges or refund adjustments are applicable, the relevant details will be explained before any proposed arrangement is finalized.

Such decisions will be handled according to the specific circumstances and applicable requirements.

An unsuccessful delivery attempt does not automatically mean that the customer is ineligible for assistance or a refund.

10. International Customs, Duties, and Taxes

Where Myqivelle makes international shipping available, orders may be subject to import-related charges imposed by authorities in the destination country.

These may include:

• Import duties.

• Customs processing or clearance fees.

• Value-added tax (VAT).

• Other applicable import taxes or government charges.

Unless expressly included in the purchase price or identified during checkout, such charges are separate from the delivery fees collected by Myqivelle.

Customers should review any destination-specific information before completing an international purchase.

If the treatment of import charges is not clearly explained, please contact our customer support team for clarification.

Customs inspections and import clearance procedures can also extend the time required for delivery.

Should your shipment encounter a customs-related problem, contact us so we can examine the available information and provide assistance within our role.

11. Orders Arriving in Multiple Parcels

Some purchases may be divided into separate shipments for operational reasons, including stock distribution, product availability, or the involvement of multiple fulfillment facilities.

When an order is shipped in separate parcels:

• Different packages may arrive on different days.

• Individual tracking numbers may be assigned.

• Each parcel may display its own delivery progress.

Receiving one package does not necessarily indicate that every item from your order has been delivered.

If you need clarification about a split shipment, or if an outstanding package has exceeded its estimated delivery timeframe, please contact us.

Missing Products Within a Delivered Package

If an expected sporting goods item, fitness accessory, or other purchased product is missing from a parcel that should contain it, please send us:

• Your order number.

• The name or description of each missing product.

• Relevant photographs of the received package or contents, where appropriate.

Our team will review the order records and investigate the discrepancy.

For a confirmed fulfillment error, Myqivelle will provide an appropriate resolution without additional cost to the customer.

12. Damaged, Defective, or Incorrect Deliveries

We encourage customers to contact us as soon as reasonably possible if an order arrives with a problem.

This includes situations where a delivered product is:

• Damaged during transportation.

• Defective or unsuitable because of a product fault.

• Different from the product ordered.

• Missing components or accessories.

• Materially inconsistent with the product description presented at purchase.

To request assistance, please email service@myqivelle.com with your order number, an explanation of the issue, and relevant photographs or videos where appropriate.

Once the issue has been reviewed and confirmed, we will arrange an appropriate remedy, which may include a replacement, refund, or return solution at no additional cost to you.

If returning the product is necessary, please contact our customer support team before purchasing return postage.

Additional information about return procedures and refund eligibility is available in our Return & Refund Policy.

Nothing in this Shipping & Delivery Policy is intended to restrict or exclude mandatory consumer rights provided by applicable law.

13. Business Information and Customer Assistance

Myqivelle customers may contact our support team regarding order preparation, shipping progress, delivery exceptions, missing packages, and other fulfillment-related concerns.

Brand Name: Myqivelle

Operating Company: Wuhan Hongyun Network Technology Co., Ltd.

Website: https://myqivelle.com

Business Address:

4-791, 3rd Floor, No. 38 (Former No. 40), Jixianli, Qiaokou District, Wuhan City, Hubei Province, China.

Customer Support Email: service@myqivelle.com

Customer Service Phone: +86 27 8341 3949

Customer Service Hours:

Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Email Response Time: 1–2 business days

For shipment-related inquiries, please include your order number and the email address used when completing your purchase. Providing these details helps our customer service team identify the relevant order more efficiently.

Important Address Notice:

The business address listed above is supplied for company identification and general business correspondence. It should not be used as a product return destination unless our customer support team has expressly confirmed it as the authorized return address.